***As with most small shops, we are experiencing issues with shipping times due to Covid-19. Please be patient. Let us know if you have a specific timeline for a product to arrive!***
We have many shipping methods/speeds and ship from all over the country. Most of our warehouses use FedEx and USPS. It is possible that your item(s) will be delivered by UPS when ordering Moxi, Riedell, and Seba. We have listed the most general information below for the continental US. Any shipments to outside the continental US including APOs, will take longer. FedEx requires us to give them packages before a certain time each day and that can affect if your package is available to be sent out the same day or the next day. If for any reason, you are needing your order by a specific date, please contact us by email ahead of time so we can advise you of the best shipping method option.
** We may require a signature for your package at our discretion. This is to ensure you receive your package and is not intended to inconvenience you. We want to make sure no packages go missing!
- USPS PM (Priority Mail / First Class) – This will usually take 2-5 business days
- USPS PM Express – This will usually take 2-3 business days
- FedEx Ground Shipping – This will usually take 2-6 business days
- FedEx Express Saver – This will usually take 3 business days
- FedEx 2 Day – This will usually take 2 business days
- FedEx Overnight – This will usually take 1 business day
Express Shipping Options
Many of our customers need their product quickly and we do our best to accommodate these customers with our express shipping options from FedEx. It is important for customers to understand that we are NOT FedEx or USPS and we don’t make the rules when it comes to delivery times and delivery days. The best we can do is get your order out in a timely manner so that FedEx or USPS can deliver the package as soon as possible.
Here are some things to remember about Express Shipping:
Fed-Ex EXPRESS 3-day Air Saver, 2-Day Air, and OVERNIGHT do NOT deliver on weekends. If you choose overnight shipping, you can request weekend delivery, but there is an additional $15 charge (from Fed-Ex, not us) to get your package delivered on a weekend. If this is something you would like to do, you’ll need to contact us before 9am on Friday morning so we can see if it is available to your address. USPS ships Priority Mail 2-3 days, but this is not guaranteed delivery.
FedEx and USPS Pick-Up Times
Remember that USPS and FedEx have deadlines for express shipments to go out. If you order your product after 9 a.m. Mountain Time and you need it to go overnight, 2-day air, or 3 day express, it will most likely go out the NEXT business day.
For example: If you order at 3 p.m. Mountain Time on a Tuesday and you need your package to arrive on Friday you will need to order 2 Day Air. The package will leave on Wednesday and then take 2 days from Wednesday to arrive on Friday.
Please consider all of the above information before you use express shipping with Devaskation!
Devaskation prides itself on superb customer service and we promise that we will do our absolute best to take care of you and your order. Very rarely will you not get a response from us within a few hours. If you have ANY questions, call us or send us an e-mail. You won’t be disappointed with our customer service!
We ship orders worldwide Monday-Friday using FedEx or USPS. Occasionally, we will ship your order directly from a manufacturer that may use UPS. We do our very best to inform our customers as soon as possible if a product is not in stock. Shipping fees are quoted directly from USPS or Fed-ex. If you ship outside of the US, you are responsible for any DUTY fees that might be charged in your country. If you do not accept the product and it comes back to us, we will charge a 20% restocking fee.
We do accept returns and exchanges. Please see our Returns Policy.