We do accept returns and exchanges for store credit (via points) or refund with the exception of clearance or sale items. All clearance and sale items are sold as-is and cannot be returned.
I have a Problem with a Product
If you have a problem with a product, please contact us within 8 business days of the delivery of your product. We document the delivery of all orders on your account and will not accept exchanges and returns after 8 full business days.
We Help Cover the Costs of Returns
You are responsible for paying the shipping and insurance costs to get the product back to us if you want an exchange or return for any reason that is not our fault. We offer pre-paid labels to help you save on shipping costs. This saves you about 50% off retail shipping rates. You do not have to choose our shipping though — you are free to ship it back by Fed-Ex or USPS via Ground Shipping however you like. Should you need to return a product to us, you must contact us by e-mail within 8 days of your product’s arrival. We will respond promptly to your request for a return or an exchange.
In order to return skates or skating products please follow these guidelines:
Exchanges and Returns:
- Product must be in new, unused condition.
- You must contact us within 8 business days for return.
- You must ship the product back to us and provide a tracking number to us for proof of return.
- There will be a restocking fee of 20% on returned items (unless it is an exchange).
Once you receive approval to return or exchange your item, please feel free use the links below to pay for a return label.
- For skates and large items. This will save you a lot of money returning them, just go to the page choose skates and then check out, this way you get our FedEx rates instead of the retail rates, it’s about half price! Then we will email you a shipping label and you can just drop them off at FedEx!
- For wheels and small items. This will save you a lot of money returning them, just go to the page choose the item you’re returning and then check out, this way you get our USPS rates instead of the retail rates! Then we will email you a shipping label and you can just drop them in the mail!
If we made a mistake on the shipment, we will pay for the return shipping to us and send out the correct product ASAP. Please contact us to initiate this type of return.
Refunds are issued for returns AFTER the product is received by us and verified in new, unused condition. There is a 20% restocking fee on all returns. If the product is used or broken, we will not issue a refund.
Replacement / Warranty:
Each case is different and often the manufacturer handles the replacement or warranty on the product. Please contact us for information on replacement and warranty issues and we will help you directly or get you in touch with the appropriate person at the manufacturer.