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Frequently Asked Questions - FAQ

Posted by Carly Quick

Below is our FAQ for anything related to roller derby and skating. We know that buying your skates, parts, and accessories can be quite overwhelming and we want you to know that we are here to help! We have carefully compiled this list based on real questions we have received from our customers. Every skater is different and we know that it is impossible to answer every person's question here so we've tried to give you enough information in the answers to help you deicde what will work best for you and your situation. If you have a question that isn't covered here, please review our Skate Information page for more questions that require longer answers. We are also available to answer more specific questions, just shoot us an email or give us a call at 480-335-7447.

What Do You Have Questions About?

Can you feature my roller derby team or league? Would it be possible to add our bout, fundraiser, or tournament to your Facebook events? Can you sponsor my team or league?

Devaskation loves to feature our roller derby teams/leagues! Check out our Social Page for more information. We also like attending local events, hearing about non-local events, and promoting roller derby as much as possible. If you have an event you'd like us to share on our Facebook page, please check out our Social Page for more information on what you'll need to send us. We would love to sponsor everyone we can. Check out our Sponsorship Page for all of the details we'll need and we'll respond to your emails within a week and let you know what we can do.

Can I only order online or can I come into your store? Where in the world is Devaskation? How do I set-up an appointment? Are walk-ins welcome? Don't you like me?

We love you...we really love you!! Of course we enjoy meeting and helping our customers in person. Whether your computer hates you or you just want to hang out with the fun Devaskation crew, we'd by happy to help you in person! We've recently built an awesome retail space in our warehouse, and still do a lot out of our Tempe warehouse including shipping tons of boxes full of happiness and amaze-balls products all over the world. We are usually here during the day Monday through Friday. Sometimes we do have to meet with vendors, rinks, and local derby teams so we do ask that if it is super important that you see us (like needing something quickly, very specific, or if you plan on traveling a long way to see us), you email Dan, Heather, or Rocky before coming in. This is simply to make sure one of us will be available to help you and that we have what you are looking for. We feel awful when we here that someone flew here all the way from Texas and missed us or drove across town in rush hour traffic looking to try on something we don't stock in this warehouse. We want you to have the best experience possible and we can do that best when we know what you need and when you're coming by. Email is the best way to get us most of the time since we check email on the weekends but are not always in the office to answer the phone. We're not always open, but we're always doing business! We can't wait to meet you!

Since we're not in a retail shopping center, finding us can be a bit tricky. We are in the University Commerce Center on the Northeast corner of Smith (light between the 101 and McClintock) & University. We are located in suite 13, our front door is painted green, and you'll find all this new signage in our window!

Location Map

This is the entrance you'd turn into off of University

This is the entrance you'd turn into off of Smith

South Entrance

West Entrance

I just started skating again and I'm looking for some new skates, do you have any recommendations?

This can go a lot of ways. Here are some questions that we ask to find the best options for each customer.

  • What kind of skating are you going to be doing? (Roller Derby, Artistic, Jam/Rhythm, Recreational/Fitness, etc. Falling is not a skating style!)
  • Are you wanting quad or inline skates?
  • Are you going to be skating indoors or outdoors?
  • Do you know what kind of surface you'll be skating on?
  • When choosing the hardness of wheels and plate material, weight can be a factor, what weight range are you in?
  • How serious are you about skating?
  • How often are you going to be skating?
  • Do you have any special issues with your feet or ankles that may affect the fit of your skates?

All of the answers to the questions above will determine the recommendations that we have for you. Think about your answers to the questions above and check out the links below for additional information. Please feel free to email or call us with your specific answers for customized recommendations.

  • Quad Skates vs. Inline Skates
  • Indoors (painted concrete, sport court, wood, etc.) vs. Outdoors (smooth concrete w/ no cracks like tennis courts, concrete w/ cracks like sidewalk, blacktop or asphalt, etc.)
  • Weight can be a factor. There is a lot of information about weight and wheel configuration in our Best Wheels for Roller Derby article so check that out!
  • Commitment to and frequency of skating will determine your price range and needs. The bigger your commitment to skating, the more durable skate you will need. If you're only going to be skating an hour a week, an entry level skate will work just fine for you. If you are going to commit to roller derby, the entry level skates will fall apart within months. If you are unsure of what you need or you want the best option for your budget, please email or call us.
  • Special issues are unique to you and we need your specific information to research and discuss your personal best options. If you have any medical issues or anything else you think may vary from a "typical" skate size or type, please email or call us so we can get all the information we need from you to make the best recommendations for your situation.

Can you help me find the correct sized skates? Why is my skate size not the same as my shoe size?

All brands of skates and shoes are sized differently. Some brands are close to common street shoe sizes and some are not. The best way to ensure the best sizing is to visit our Skate Size Charts page for instructions on how to properly measure your foot and a list of each brand's sizing guide. We do our best to make sure all of the size charts are up to date and as accurate as possible; just keep in mind that these are suggestions based on specific skate information and are not an exact science. If after you measure your foot and compare it to your specific brand's size chart you are still unsure, please contact us by email or phone and we will gladly help you work out the details of your size for the specific skate you want to purchase.

My (enter person you love or met randomly on the street here) has talked me into playing roller derby. I don't know where to start. Can you help me!?

Roller Derby is an amazing sport, culture, and full of comradery you can't get anywhere else! We love this sport for many reasons including the strength and confidence it teaches our youth and adults. We want you to love roller derby as much as we do and part of that will be finding the right equipment. We offer quite a few great Rookie Packages if you're just starting out and even some other amazing skates and packages if you're a derby lifer. We also understand that every team, league, and track is different so if you just want to talk it out with an expert, just shoot us an email at or give us a call at 480-335-7447 and we'd be happy to talk you through the entire process and give you customized recommendations.

I need new wheels! How do I know what kind to get? What does the number in the wheel description mean? What hardness of wheel do I need for my skating surface?

The answer to these questions are best solved by knowing what kind of surface you skate on. The most popular types of surfaces are, Polished Concrete, Concrete, Wood, and Sport Court. The number next to the wheels in the description is the measured hardness (durometer), usually between 70 and 110. The lower the number the softer the wheel, and the softer the wheel the better the grip. Normally the wheels that have numbers in the 70's are outdoor wheels. Wheels with numbers between the 80's and low 90's tend to be for more slick surfaces because they will grip more. Finally, wheels with numbers in the mid 90's and up are for grippier surfaces like coated surfaces and sport court. For anything around the type of floor as Polished Concrete, you want a wheel that will grip. Most wheels in the 88A-93A range are great for surfaces like theses. Sport court can range from any of the hardness' ranging from 88A-97A it just depends on what preference you have. Finally for the really Grippy Surfaces, you would want to choose a wheel with the hardness ranging from the low 90's to the 100's. Most of the time it is all personal preference as to what individuals like in their skating. The best thing you can do is to ask someone who has a similar body type and regularly skates on the surface you'll be skating on what they use. It may not be your perfect option but it'll give you the best starting place.

Your wheel needs can vary drastically depending on what kind of skating you're doing on what surface as well as your weight and preference. If you don't know what surface you're going to be skating on, you're gonna have to figure that out for yourself before we can give you great recommendations. Please take a look at our articles below for some recommendations:

Do you ship to (enter your state or country here)?

This is a very complicated question. You know, a lotta ins, a lotta outs, lotta what-have-yous. We ship all over the world and will likely ship to your state/country. When in the checkout process, you will enter your shipping address and the website will give you a shipping rate. If for any reason, you have trouble getting rates from the website, please email us with your shipping address and we will research it further.

How long will my order take to get to me?

We don't know where you are...we...um...promise! Well ain't this place a geographical oddity, two weeks to everywhere. We're just kidding, the answer to this question depends on where you are. We have many shipping methods/speeds and ship from all over the country so knowing where you are is the first step. The next thing we generally need to know is what you are ordering so we know what warehouse it will ship from. We have listed the most general information below for the continental US and you can find more information on our Shipping Page. Any shipments to outside the continental US including APOs, will take longer. FedEx requires us to give them packages before a certain time each day and can affect if your package is available to be sent out the same day or the next day. If for any reason, you are needing your order by a specific date, please contact us by email ahead of time so we can advise you of the best shipping method option.

  • Free Shipping - This will usually take 7-10 business days.
  • FedEx Ground Shipping - This will usually take 2-6 business days.
  • FedEx Express Saver - This will usually take 3-4 business days.
  • FedEx 2 day - This will usually take 2-3 business days.
  • FedEx Overnight - This will usually take 1-2 business days.

Is Roller Derby Just for Girls?

Roller Derby is not just for girls, there are plenty of Men's Leagues popping up all over the world. Female Derby just so happens to be the most popular kind of Roller Derby. That’s all we have to say about that.

How do I mold my boots?

This depends on what kind of boot you have. For example, if you have a Luigino Boot you mold it by putting it into a special bag and placing it into a pot of boiling water. The Steam heats up the boot making it moldable and able to form to your foot. If you have a Bont boot, you can either place it in the oven at a low temperature or use a heat gun to warm it up making it able to be molded to your foot. If the skate you purchased didn't come with instructions, let us know and we'll find out for you!

What is the difference between 45 degree and 10 degree plates?

The big difference between plates today is the angle of the kingpin. The two most popular angles used today are 45 and 10. Both angles have their benefits to skaters, it just depends what a skater likes compared to others. Each plate will still give great stability and control. While the 45 degree plate tends to have a tighter turn radius compared to the 10, the 10 degree is a plate that is better used for agility while moving forward. The different angled kingpins make it so that your foot is placed over different parts of the skates. The 10 degree angle allows your foot to be placed over the cushions, giving you (the Skater) maximum control in any situation. The 45 degree kingpin angle places the ball of your foot over the pivot pin, giving the skater a more aggressive stance and feel on the track. Both of these plates will give the skaters maximum control, it all just depends what feel you as an individual like.

I need to do a return or exchange, what do I do?

Sizing is hard, especially online, so we are happy to work with you on getting the correct size. The first thing we suggest is visiting our sizing page when you're buying skates to get the best suggestion to start with. If you already have your order and it's not working, review our return policy, contact us, and note the return shipping pages below so that you can purchase return shipping at a discounted rate. Please don't hesitate to email or call us before or after your purchase to discuss sizing so we can help you find the perfect fit!

Your Question Here

We'd love you answer your question! If you can't find an answer on this page, email or call us so we can help you personally. You might just see your question added to this page!

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